Our company (Boardwalk Co., Ltd. | Address: 4th floor, Yushin Building Main Building, 3-27-11 Shibuya, Shibuya-ku, Tokyo | Representative Director and President Shigehiro Nishi) maintains the confidentiality of personal information as a business that handles customers' personal information. We will pay sufficient attention to the protection of your personal information, and always keep in mind the obligations stipulated in the Act on the Protection of Personal Information, various laws and regulations regarding the protection of personal information, and the guidelines of the competent minister, as well as the following matters, to ensure the protection of your personal information. I will do my best.

Definition of personal information

"Personal information" in this privacy policy means the following information that can identify a specific individual, obtained from customers or third parties through the "ticket board" site operated by our company.

1. Name, address, phone number, gender, age, photo data, e-mail address, and other personally identifiable preference information (favorite music genre, artist, hobbies, etc.)
   
   Notes: 1) Our company outsources credit card payment operations to a payment agency. At that time, we may provide personal information to the payment processing company to the extent necessary. In that case, the Company will exercise appropriate supervision, such as entering into a handling agreement with the payment processing company. Additionally, credit card information (credit card number, validity period, security code) is held by the payment processing company, and we do not hold credit card information.
2. Various information from surveys at the end of the performance (event satisfaction, impressions, intention to participate in the next event, etc.)
3. Automatically acquired information (cookies, smartphone individual identification ID, IP (Internet address), login information, computer and connection information (browser plug-in type and version, operating system, etc.), product purchase history, etc.
4. Website visits, website visits, products viewed or searched for, contact history, browser data, page response times, download errors, access times to specific pages, page interactions Session information, including information about (such as scrolling, clicks and mouse movements, and how to exit the page)
   
   Notes: 1) Information that is automatically obtained is collected for the purpose of comprehensive access trend analysis and statistical information. Individuals will not be identified from this information.
   
   

Purpose of use of personal information

uses personal information collected from customers for the purposes listed below . If we wish to use your personal information for purposes other than other purposes, we will not do so unless you notify us and obtain your individual consent .

1. [Regarding ticket consignment sales]
   1. For processing orders such as reservations, lottery tickets, and sales, payment procedures, and product delivery.
   2. For identity verification and authentication when applying for tickets, at performances, when entering venues, etc.
   3. For mailing money orders, etc. for refunds when events are cancelled.
   4. To provide information on performances, products, services, etc. provided by performance organizers (including performance organizers, operating companies, performers' affiliated offices, etc.; the same shall apply hereinafter), etc.
   5. To provide services such as shipping goods to ticket purchasers from our company or the third party at the request of a third party, such as a performance organizer or a performer's fan club management company.
   6. In addition to the above, to provide services incidental to ticket sales operations such as after-sales service and complaint handling.


2. [Regarding information provision using e-mail etc.]
   1. To provide information regarding performers
   2. To provide information on event information, related goods/digital content sales events, etc. at appropriate times from the time of ticket sales to the day of the event and after the event.
   3. To distribute e-mail newsletters, targeting e-mails, etc., such as information on next live concerts, services based on members' preference information, and event information.
   4. Delivery of direct mail, e-mail newsletters, etc. at the request of third parties such as performance organizers and performers' fan club management companies other than our company, such as introductions to third-party services related to performances and events, information on campaigns, advertising, etc. for
   Note: 2) Even if you do not agree to the purpose of use of [Regarding the provision of information using e-mail etc.], we will not refuse your membership or take any steps to cancel your membership. To unsubscribe from our e-mail newsletter, please use the dedicated form below.
   E-mail newsletter distribution suspension procedure form (https://ticket.tickebo.jp/update/newsletter_regular.html)
   
   
3. [Marketing analysis including third party provision, matters related to service improvement, etc.]
   1. To investigate ticket application status, purchase status of other digital content and mail-order products, conduct various marketing analyzes based on behavior history , and promote optimal sales from next time onwards.
   2. To develop new systems based on member convenience, preferences, and interests
   3. Personalize information by comparing information about the customer's lifestyle, such as purchase history, with purchase information, information provided by third parties, etc. After optimizing the information based on the above data, we provide it as electronic data to a third party that conducts marketing analysis, etc. that has concluded a contract with us regarding the handling of personal information.
4. [others]
To prevent the spread of infectious diseases or conduct demonstration experiments for events, etc.

5. [Change of purpose of use]
Our company may change the purpose of use if it is reasonably deemed to be related to the purpose of use before the change.If the purpose of use is changed, we will notify the person or announce the changed purpose on our website, etc.

Entrustment of handling of personal information

Our company uses personal information to process orders, send products, send mail and e-mail, analyze data, assist with marketing, develop systems, pay by credit card, store data at data centers, provide customer service, etc. We outsource the handling of personal information to a company that has concluded a personal information contract with the operator to the extent necessary to achieve our objectives. The contractor will use personal information within the scope necessary to achieve the "Purpose of Use of Personal Information," but will not use it for any other purpose. In this case, the Company will exercise necessary and appropriate supervision over the outsourcing company.

Provision of personal information to third parties

1) Provision of personal information to third parties

Our company will not provide personal information as defined in the "Definition of Personal Information" to any third party without the prior consent of the customer, except in cases where disclosure is permitted based on the Personal Information Protection Act or other laws and regulations. . However, this does not apply in the following cases.

1. Identity verification/authentication at the time of ticket application, performance, venue entry, etc., after-sales service, complaint handling, mailing of money orders for refunds in the event of event cancellation, shipping of goods to ticket purchasers, related to performances and events. Names, addresses, and telephone numbers to performance organizers and performers' fan club management companies, etc. for the purpose of introducing third party services, information on campaigns, and distribution of advertising and other direct mail, e-mail newsletters, etc. , when providing personal information such as e-mail address, etc.
2. Specific technical information (including IP, mobile phone ID, etc.), statistical information that does not identify individuals, and personally identifiable information for customer trend analysis, demographic analysis, web analysis, and targeted advertisements to customers. When providing information, etc. regarding the use of services that cannot be used to a third party advertiser.
3. Personal information such as names, addresses, telephone numbers, and e-mail addresses may be provided to performance organizers, public health centers, medical institutions, and related public institutions in order to prevent the spread of infectious diseases or to conduct demonstration experiments for events. If provided
4. When our company entrusts all or part of the handling of personal information to the extent necessary to achieve "2. Purpose of use of personal information"
5. When disclosure is necessary to financial institutions, credit card companies, collection agencies, and other businesses that perform payments or act on their behalf in order to perform operations related to the payment of fees and other monetary payments owed to the Company.
6. When personal information is provided due to business succession due to merger or other reasons
7. In cases where it is necessary to cooperate with a national agency, local government, or a person entrusted by them in carrying out the affairs stipulated by law, and obtaining the customer's consent will cause no hindrance to the execution of the affairs. If there is a risk of
8. In other cases permitted by the Personal Information Protection Act and other laws and regulations.

2) Creation and preservation of records related to provision to third parties

When we provide your personal data to a third party, we will provide the date of providing the personal data, the name of the third party, or We will comply with obligations such as creating and preserving records such as names.

3) Consent regarding provision of personal information to third parties, etc.

When using this site, customers agree in advance that personal information may be provided and collected by the Company to third parties as described below.

①Use of personal information for surveys, research, advertisements, etc.
Our company uses personal information necessary for surveys, research, advertisements, etc. for the purpose of use stated in "Purpose of use of personal information" for the purposes of such surveys, research, advertisements, etc. We will provide the information to third parties who perform such activities.

②Use of Google Analytics
We use Google Analytics to improve the quality of our services and conduct marketing analysis. Google Analytics uses cookies to collect information such as the usage status of this site. If site users do not wish for Google to collect information such as the usage status of this site, they can stop Google from collecting information by installing the "Google Analytics Opt-out Add-on" and changing the add-on settings of the browser. can. For more information, please visit the following site:
 ・Google Analytics Terms of Use
 ・Google Privacy Policy
 ・Google Analytics opt out Add-on

③Use of information gathering module provided by NTT Docomo
We use information gathering module provided by NTT Docomo to improve the quality of our services, analyze marketing, etc. The information collection module collects information such as the usage status of this site . If site users do not wish for NTT Docomo to collect information such as the usage status of this site, they can stop NTT Docomo from collecting information by changing the settings of their web browser, etc. For more information, please visit the following site:
 ・About NTT Docomo's collection and use of information on websites viewed by customers (NTT Docomo)

Safety management for personal information protection

In order to protect the personal information we have acquired from unauthorized access, falsification, leakage, loss, and damage, our company: 1) establishes various internal regulations, etc., and thoroughly disseminates them to employees; 2) formulates an information security policy; We will build and operate an information security management system (ISMS) based on the policy, and (3) maintain organizational, human, physical, and technical safety, such as establishing and operating internal systems to protect personal information. We have taken safety management measures and will continue to strive to maintain and improve these safety management measures.

Correction, deletion, and suspension of use of personal information

a customer requests that the personal information be corrected based on the provisions of the Personal Information Protection Act because (1) the personal information is not true, or (2) the information is being used beyond the scope of the purpose of use announced in advance, the Company will , based on the provisions of the Personal Information Protection Act, because it is being used in a manner that is likely to encourage or induce illegal or unjust acts, or because it has been collected by deception or other illegal means. If you are requested to stop the use of the information, ③ We will provide the personal data to a third party on the grounds that the personal data we hold about you has been provided to a third party in violation of the provisions of the Personal Information Protection Act regarding restrictions on third party provision. If you are requested to stop providing your personal information, we will conduct the necessary investigation without delay after confirming that the request is from the customer himself/herself, and based on the results, we will correct the contents of your personal information, suspend its use, or Or we will stop providing the information to third parties and notify you accordingly. If we decide not to correct or suspend use of the information or to suspend provision to a third party based on reasonable grounds, we will notify the customer to that effect.

If a customer requests deletion of their personal information, and if we determine that it is necessary to respond to the request, we will confirm that the request is from the customer himself or herself, and then delete the personal information. We will erase your information and notify you accordingly. If

the Company is not obligated to make corrections or suspend use pursuant to the Personal Information Protection Act or other laws and regulations , the provisions of the preceding two paragraphs will not apply. In addition, our company

has prepared a member information confirmation screen where members can first confirm that their personal information such as their name, age, gender, etc. is not incorrect . On this screen, only the member's information can be viewed.

Disclosure of personal information

When we are requested by a customer to disclose personal information based on the provisions of the Personal Information Protection Law, we will confirm that the request is from the customer or his/her legitimate representative using our prescribed method. (We may ask you to present identification documents), we will disclose the information to you without delay (if the relevant personal information does not exist, we will notify you to that effect). However, this does not apply if the Company is not obligated to disclose pursuant to the Personal Information Protection Act or other laws and regulations.

1. Regarding procedures for responding to “requests for disclosure, etc.”
1. Address for requests for disclosure, etc.
   Boardwalk Co., Ltd., 4th floor, Yushin Building Main Building, 3-27-11 Shibuya, Shibuya-ku, Tokyo
   Information security officer
2. "Request for Disclosure, etc."
   If you wish to make a request for disclosure, etc., we will accept your request for disclosure, etc. here（https://support.tickebo.jp）
3. Regarding how to confirm your identity,
   we will reply to the email address you entered when submitting the inquiry form above , and as a general rule, we will confirm your identity using an official identification card (limited to one that has your address and name written on it) . For agents other than the principal, we will accept a copy of the power of attorney and driver's license (if you have a permanent address, please mark it in black) by mail to confirm the identity .
4. Fees related to notification or disclosure of purpose of use
   : Free
2. Other notes regarding requests for disclosure, etc.
1. We will not be able to respond to your request for disclosure, etc. if we determine that no action is required under the Personal Information Protection Act , or if the prescribed documents are incomplete.
2. Personal information obtained in response to a request for disclosure, etc. shall be handled only to the extent necessary to respond to the request for disclosure, etc.
3. It may take some time to respond .
4. Please note that as a result of a request to stop using or erasing personal information to be disclosed, or to stop providing it to a third party, you will no longer be able to use the services, etc. related to the personal information to be disclosed.

Transfer of business

The operator may transfer business departments related to this service for management reasons.
In such cases, information about customers is generally considered to be a transferred business asset, but the Operator may use customer personal information to continue providing the Services to customers or for other business purposes. We may move all or part of it .

Affiliation, and contact information of the personal information protection manager (or his/her agent)

Company name: Boardwalk Co., Ltd.
Job title and affiliation: Information security officer
Company address and representative name are here（https://boardwalk-inc.jp/company/）
Contact: here（https://support.tickebo.jp）

About revision

We will comply with applicable laws and regulations regarding the personal information we hold, and will review and improve this privacy policy as necessary.We may change our privacy policy.If there are important changes to our privacy policy. If so, we will notify you on the site.Please check this page every time and understand our privacy policy.In addition, we may link to external sites on our company-operated site or in our e-mail newsletter, etc. Personal information registered on this external site is not under our jurisdiction , so we cannot take any responsibility for it.If you register personal information on an external site, please check the site's Please check our privacy policy

April 30th, 2024
Shigehiro Nishi, President and Representative Director