Boardwalk Co., Ltd. clearly states the following based on Article 11 (Advertisement regarding mail-order sales) of the Specified Commercial Transactions Act.

Sales business operators and operational managers

Sales company: Boardwalk Co., Ltd.
Operation manager: Shigehiro Nishi, President and Representative Director

Location/ Contact information

4th floor, Yushin Building Main Building, 3-27-11 Shibuya, Shibuya-ku, Tokyo
150-0002
Contact: Click here ( https://support.tickebo.jp )
*We will notify you of our phone number by email without delay based on your request. If you need our phone number, please use the inquiry form above.

Sales price (products and necessary charges other than products)

In addition to the ticket price, fees related to payment, fees related to product delivery, system usage fees, etc. may be incurred separately, so we will inform you individually at the time of application.
All prices shown above include consumption tax.
In the case of redelivery due to customer circumstances, the shipping cost will be borne by the customer.

Payment method and payment period

Payment method

Credit card payment (VISA, MASTER, JCB, AMERICAN EXPRESS, Diners), payment at designated convenience stores, various online payments, deferred payment ( deferred payment powered by atone )

Payment period
Credit card payment: For advance lottery sales, payment will be made when the winner of the lottery is confirmed. For first-come-first-served sales, fixed price trades, etc. other than lottery tickets, payment will be made when the application is confirmed.
Payment at a designated convenience store: Payment must be made by the payment deadline. The payment deadline will be announced when the winner is confirmed or the application is confirmed.

Various online payments: For advance lottery sales, payment must be made by the payment deadline after winning the lottery is confirmed. The payment deadline will be announced when the winner is confirmed. For first-come-first-served sales other than lottery tickets, payment will be made when the application is confirmed.

Deferred payment powered by atone : Payment will be made when the ticket purchase is confirmed.

Product delivery time

application method, so we will inform you individually when you apply.

Sales quantity limit

Depending on the number of seats at the venue and the limit on the number of tickets handled by our company, tickets will be sold in the order of application (in the case of first-come, first-served sales) or by lottery (in the case of advance ticket sales service).

Eligible for exchange and return

Tickets purchased at the customer's request cannot be exchanged, changed, or canceled for any reason.

Dealing with defective products, etc.

We will accept returns only if the ticket is damaged during shipping or if we do not recognize it as a valid ticket. The event organizer will bear all responsibility for canceling or postponing performances, including responsibility for notifying them.

Shipping charges for returns

In the event that a performance is canceled due to force majeure, refunds will be provided only within a specified period based on the decision of the organizer and entrusted to us. However, in this case, if the ticket is damaged, lost, or severely soiled and difficult to identify, no refund will be given . In addition, only the ticket price will be refunded. If the performance is canceled, postponed, content changed, or for any other reason, tickets will be returned and a refund will be issued. In that case , the maximum shipping charge for returns will be 300 yen.